How do I return an item?
We hope you love your SheBloom and the love & care that goes into every piece.
But just in case:
Original sales receipt must accompany returns.
We accept returns for EXCHANGE ONLY with a return authorization (RA) number WITHIN 7 calendar days from delivery date of the product. That excludes special orders and all sale items, which are non-refundable and non-exchangeable. Buyer pays all return shipping charges. Items must be in "new, unaltered and unused condition" with original tags attached. Once we receive the original item for exchange and shipping payment to send a replacement, we ship asap.
Wholesale orders are NON-REFUNDABLE and NON-EXCHANGEABLE, as all wholesale orders are made-to-order. Any damages must be reported with 7 calendar days of receiving items.
Definition of new, unaltered and unused condition from retail orders is:
• without showing signs of wear or damage in any way and has tags attached
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a final sale item, which cannot be returned
If an item is received damaged please, or you would like to arrange RA return please contact Customer Support at firstname.lastname@example.org immediately.
Exchanges are contingent upon inspection of item(s) once we receive it. No exchanges on final sale or warehouse deal items. All items must have been purchased from www.shebloom.com only.
There is a 50% restocking fee for items that are special ordered, or purchased wholesale and not paid for. Again you MUST contact us within 7 days if you intend to return ANY item back to our store and receive a RA number. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs, excluding items that SheBloom sent in error or damaged.
SheBloom is not responsible for items sent to an incorrect address provided by the customer. In this case, a claim may have to be filed with UPS or USPS.