Returns & Exchanges

How do I return an item?

REFUND/RETURN POLICY:

All SALES ARE FINAL

All sales are final on www.shebloom.com and in store at Bloom & Co., 301 South White Street, Round Top, TX.  We do no accept returns, so please read description carefully.  Also, please use our online CHAT feature to ask any questions regarding the item.

All sales are final on our DIY Flower Workshop tickets. Due to the personalized nature of the event, refunds will not be given. Tickets can be transferred to a friend. You can also request a DIY TAKE-HOME KIT if you are unable to attend.

Wholesale orders are FINAL, NON-REFUNDABLE and NON-EXCHANGEABLE. 

IMPORTANT NOTE

The items we sell at www.shebloom.com and at our Bloom & Co. Shop are VINTAGE or ANTIQUE, which means they will have cracks, weathering, distressing and other signs of wear. That is expected and adds to the character, authenticity and value of the item. These are not considered defects and are not damages; therefore, they will not be refunded.

We sell items that are ONE OF A KIND. Meaning each item will have unique markings, unique textures, unique colorations, unique pattern placement that will vary. So you may receive an item that looks slightly different from what was pictured.  That does not mean the items is/are defective or misrepresented; therefore, they will not be refunded.

Items that are ONE OF A KIND or that will have expected variation WILL BE LABELED in the description or listing so you know what to expect. *** Examples: European breadboards, wooden or natural stone bowls or candlesticks and pillow covers using vintage one of a kind fabrics where the pattern repeat changes***

If an item is received damaged, please contact Customer Support at jen@shebloom.com immediately.

SHIPPING POLICY

  • Orders are processed by Bloom & Co. in 10-15 business days and then are shipped and subject to carrier freight transit/delivery estimates, which vary.   Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, processing time may be delayed.  

  • SheBloom/Bloom & Co. provides a shipping estimate through an authorized carrier. We do not guarantee a specific delivery date.  Carrier delays, which are out of our control, can occur after merchandise leaves our possession. A carrier delay does not convert delivered merchandise into free merchandise.

  • SheBloom/Bloom & Co. is not responsible for items lost while shipping, or for items sent to an incorrect address provided by the customer. Please contact the shipping carrier to report a claim.

  • SheBloom/Bloom & Co. provides a shipping estimate only. We do provide tracking information so items can be tracked via UPS, Fed EX or USPS.

  • If payment is reversed while merchandise is in transit or after it has been delivered, Bloom & Co. reserves all rights and remedies available under applicable law to recover the merchandise, its value, and other amounts recoverable by law. Fraudulent payment disputes, false claims of non-delivery, or intentional retention of merchandise following a payment reversal may be documented and pursued through the appropriate civil, financial, or law-enforcement channels when warranted.